Refund policy
At Kairos, your satisfaction matters to us.
Returns
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.
Non-Returnable Items
We do not accept returns on:
- Gift cards
- Digital products
- Personalized or custom items
- Final sale items
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.
Contact Us
For return or refund requests, contact us at:
Thank you for shopping with Kairos.